Sentrian One is all about pulling the IT services you need together into one simple subscription – one point of call, one monthly price.
Getting started is as simple as setting up a no-obligation meeting with one of our Client Services Managers to see how our services might fit your business requirements.
Pick the services you need
Conduct a site audit
Our Engineers will gather all the information needed to ensure a smooth transition. You will receive feedback and any change recommendations before confirming the terms of your Sentrian One proposal.
To take your business from its current state to a new way of working as smoothly as possible, our team will follow best-practice methodologies with regular and effective communications for you and your team.
Sentrian One FAQs
We offer additional services through our Mobile Device Management subscription which enables every device used by staff in your business to be customised, streamlined and managed in a centrally.
Where we know that your system needs some extra work or maintenance our staff can be scheduled to complete this work outside of your business hours to reduce any downtime in your business.
When you contact the Service Desk with an incident or request, we will first determine whether your ticket can be resolved remotely. Remote work can typically be undertaken quite quickly as it’s performed by the next available engineer.
However, at times some tickets can only be resolved with an onsite visit. The technologies you use and the nature of your request will determine which engineer is the best qualified for the job, but at all times we will make sure the engineer is familiar with your setup.
Where you require us to transition your server, hardware or data the work will be conducted after hours, generally on a weekend, so that you are ready for business on Monday morning.
Similarly, an internet connection can be transitioned after business hours.
A planned reboot or outage will always be conducted out of business hours or at a time mutually agreed with you.