What would happen in your business if a key member of staff suddenly fell ill? Or unexpectedly resigned to explore new opportunities?
Sentrian is a very responsive, good quality service. The team are always willing to go the extra mile.Ron Nissen - Director, OnTalentOnTalent is a specialist recruitment agency based in Brisbane who had to work that question out the hard way in 2011 when their extremely competent and trusted IT support guru moved on to a different job. Their IT service provider did not have the capacity or processes to maintain continuity of service when this key staff member was no longer available.
On the recommendation of another satisfied client, OnTalent became a Sentrian client, outsourcing support requirements for all IT hardware, systems and software. Project works have been undertaken to upgrade the firewall, and support OnTalent through a number of office relocations.
As a managed service provider, Sentrian bring service delivery rigour to the process of logging, prioritising and resolving support requests. Issues are responded to within agreed service level targets, and with a team of over 20 certified engineers working from a shared knowledge base, OnTalent now enjoy continuous, proactive IT support. With a base standard of support established, OnTalent have been able to work in partnership with Sentrian to identify opportunities to improve the performance, reliability and security of their IT infrastructure. Over the coming year, these efforts will focus on improved disaster recovery and business continuity with cloud based online backup and email archiving.
Having the Managing Director come into our office on a Sunday to relocate essential servers when our business was threatened by flooding is indicative of the quality service we enjoy.Ron Nissen - Director, OnTalent