After years without an effective technology partner, accounting and financial services firm Pigot Miller Wilson sought Sentrian to provide a vision and stability.
When we came to Sentrian we were looking for comfort we’d be looked after. That we could do what we’re good at and someone else can do what we’re not good at, the back-end of IT.Michelle Smyth, Practice Manager
As an early adopter of Xero, Pigot Miller Wilson (PMW) had experienced a taste of effective technology but was failing to see benefits across their other services.
Recognising their people were struggling and poor technology was eroding productivity, PMW resolved to find a partner that truly offered technology as a service – not a product.
Sentrian was tasked with providing a service that took day-to-day tech issues off her team’s plate and matched promises with reality.
As is the case for many accounting firms, technology services had grown to become a burden at Pigot Miller Wilson. Administrative staff were finding themselves too involved in mundane service issues. Taking up their time and taking them away from their responsibilities.
We felt like we hadn’t got what we asked for previously.Michelle Smyth, Practice Manager
PMW had known the benefits of Xero, yet their other services and in-office technology lagged, leaving staff feeling frustrated and restrained.
For Practice Manger Michelle Smyth, her priority for choosing a new technology provider was an effective, efficient, and above all, professional service.
Located in the regional city of Orange in NSW, PMW had no hesitation reaching out to a remote technology partner.
“Working in a regional town, you’ve got to look beyond borders.”
PMW had previously worked with local and distant IT providers in the past, but found their services were stuck on an outdated, impersonal break-fix model.
Sentrian immediately lay the groundwork for providing PMW with the services they needed thanks to Sentrian’s dedicated Service Transition team.
Those services were to be fronted by the Service Desk. A single point of contact for all requests, available around the clock. The Service Desk would have access to all PMW’s systems, history and current issues – no more waiting on a specific engineer.
“The onboarding process is amazing, I took it to our own leadership group and said we can learn something from it.”
Sentrian would also manage PMW’s Office 365 tenancy, monitoring and backup, and manage interactions with third party technology providers.
PMW have access to the same powerful cloud solutions found in any top-tier accounting firm in Australia.
I have no hesitation at all in saying Sentrian has measured up to expectations.Michelle Smyth, Practice Manager
Staff are smoothly resolving day-to-day IT issues without burdening PMW’s admin team, who previously had to take on IT as a responsibility.
“The Service Desk has been a revelation for us.”
PMW are receiving the benefits of brand new cloud services with the knowledge that constant monitoring and backups are ensuring their data is safe and secure.
Pigot Miller Wilson and Sentrian are now working together to plan their technology future, particularly in the areas of offering greater value for clients and improving security practices and procedures.