Our job is to make sure your team is happy and able to access their IT efficiently; we do this this by getting any IT related issues resolved as quickly and as efficiently as we can.
Sentrian has a very responsive, good quality team who are always willing to go the extra mile.OnTalentService Desk is where business IT issues are logged, tracked and resolved. All issues, whether logged by the customer directly or automatically raised by monitoring software are managed to a successful conclusion by a dedicated staff of IT professionals. Included within the Service Desk scope are problems where something that was working has now stopped working and minor changes where the risk is low and the outcome is known.
What we’ll do for you
Sentrian One aims to keep you connected, protected and productive with IT capacity supplied as and when you need it. You simply choose the services you require and pay on a monthly subscription basis. When you subscribe to Service Desk, we will:
- become your first point of contact for all IT issues
- provide unlimited business-hours support, with after-hours support also available
- manage tickets and report monthly on performance against our service level commitment
- offer a single point of contact for all your staff via email or telephone
- support your people, not their devices, which means support is available whenever and where-ever you are working
- complete 100% of in-scope tickets