Getting Started

What to expect when starting your engagement with Sentrian

One Subscription, Many Services

Sentrian One Subscription is a simple monthly subscription. Every service on a single invoice.
Add or remove services and capacity as required month to month.

Buy just one service or any combination of services.
Consumption-based pricing, pay only for what you need and use.

Predictable costs with known pricing.
Cancel anytime, subject to cancellation terms.

Designed for You

Every business is unique. Your Sentrian consultant is responsible for understanding your business challenges, and then providing you with advice and costed options.

No Cost To Find Out

All discovery and design work is completed at no cost to new clients. You will not be charged for any of our work prior to accepting a proposal. Not happy with what we propose? We understand. It doesn't always work out, you are not under any obligations.

Worry-Free Transition-In

Once you have decided to go ahead, Transition-In is the process of starting as a new Sentrian One Subscription client.

Transition-In projects are run by our Service Transition team, a dedicated group of highly skilled and experienced engineers. Transition-In can take as little as a single day for a simple service, to multiple weeks for a more complex migration. Transition-In is typically a fixed price and is shown in our proposal to you.

You will have a dedicated Project Manager responsible for your Transition-In project. Your Project Manager will deal with all third parties, including software vendors and telcos.

Your Transition-In project is planned to minimise disruption to your business. There will be little or no downtime.

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Our Process

1

Free Strategy Session

Spend an hour with an expert discussing your business challenges, available technologies and brainstorming ideas.

2

Discovery

Complete a Fact Finder survey.
For more complex needs, a Discovery Workshop will help unravel your requirements. Depending on the services you require, we may also undertake an assessment of your current IT environment.

3

Design

We create a transition plan from your current configuration to your new service. We will provide any practical variation options and options for further developing and improving your technology in future.

4

Accept

Yay, you’ve decided to use Sentrian. Accept online to start your subscription.

5

Transition-In

Our Service Transition team ensures little-to-no interruptions to your organisation’s workflow while you are getting started with new Sentrian services.

6

Operational

You’ll be given a service active date. You and your staff will receive the full benefits of Sentrian services from this date, including a single monthly bill.

Book your free strategy session.

Spend some time with a Sentrian expert and walk away with a plan to get your business tech on track.

Book now

Talk to us

Common Questions

How does a Sentrian subscription work?

Sentrian services come together in a single subscription called a Sentrian One Subscription.

Sentrian One is designed to help businesses choose, deploy and maintain the technology solutions that are right for them, regardless of their size, location or IT expertise.

With help from your Sentrian Client Services Manager, you pick and choose the services you need, from servers to support, from connectivity and collaboration to backup and disaster recovery.

These services are included in a single subscription, billed monthly.

Is there a long term contract?

No, Sentrian One Subscription is a monthly contract, with a notice period, but no long fixed term. You can cancel anytime with the contract ending after the notice period. The only exceptions are services where an upstream service provider imposes their own fixed term, for example an internet connection.

What happens if I want to leave?

You are free to cancel your Sentrian One subscription at any time with a notice period which is typically between 3 and 6 months.

Note, some services can have a fixed end date where an upstream service provider imposes their own fixed term, for example, internet connections.

Who can access my data?

The security surrounding your technology systems ensures that only authorised and assigned Sentrian staff can access your data. Similarly, we will ensure that only authorised staff from your business can access your confidential records and information. Sentrian is compliant with the Privacy Act 1988 (Cth) & the Australian Privacy Principles.

Are the services based in Australia?

Yes, we have both staff and data centres located in Brisbane, Sydney and Melbourne. Our head office is in Brisbane. Data stored in the Sentrian Cloud network never leaves Australia unless required and expressly authorised by you.

Are we supported when working from home?

Sentrian One Service Desk supports your people. We will support all devices at any location when used for business purposes by a staff member covered under your agreement.

Will there be any downtime?

When you first sign up to a Sentrian One subscription, our Service Transition team will work with you to schedule any downtime if required. If any downtime is required, it can often be arranged outside regular business hours to minimise disruption to your operations.

What hours do you operate?

Our Service Desk operates from 7.00am to 6:00pm every business day of the year. Our after-hours engineers are available for urgent requests 24x7 360 days of the year.

Still have questions? Get in touch