Sentrian One
How It Works
Sentrian One pulls your IT services into one, simple subscription.
We understand that every business needs a unique IT service – but it shouldn’t be complicated. After meeting with one of our Client Services Managers, you can see how our services can match your business requirements.
If you have any questions before contacting us, please check our FAQ below.
Pick the services you need
View & select the services you’re interested in and contact one of our Client Services Managers. We will then arrange a meeting, draft a Sentrian One subscription proposal and outline the steps involved to go forward.
Conduct a site audit
Our engineers will attend your office(s) and will gather all the information needed to ensure a smooth transition. You will receive feedback and any recommendations before confirming the terms of your Sentrian One subscription.
Service Transition
Our team will implement your Sentrian One subscription. We will regularly communicate our progress to ensure your business operates smoothly throughout the transition period.
Sentrian One pulls your IT services into one, simple subscription.
We understand that every business needs a unique IT service – but it shouldn’t be complicated. After meeting with one of our Client Services Managers, you can see how our services can match your business requirements.
If you have any questions before contacting us, please check our FAQ below.
- Pick the services you need
View & select the services you’re interested in and contact one of our Client Services Managers. We will then arrange a meeting, draft a Sentrian One subscription proposal and outline the steps involved to go forward.
-
Conduct a site audit
Our engineers will attend your office(s) and will gather all the information needed to ensure a smooth transition. You will receive feedback and any recommendations before confirming the terms of your Sentrian One subscription.
-
Service Transition
Our team will implement your Sentrian One subscription. We will regularly communicate our progress to ensure your business operates smoothly throughout the transition period.
How We Stack Up
Tickets resolved in less than 6 hours
Incidents resolved within service level targets
Service requests resolved within service level targets
Clients who would recommend us to others
How Can We Help?
Request a call-back to discuss how Sentrian One can satisfy your IT requirements.
Sentrian One FAQ
We offer additional services through our Mobile Device Management subscription which enables every device used by staff in your business to be customised, streamlined and managed in a centrally.
Where we know that your system needs some extra work or maintenance our staff can be scheduled to complete this work outside of your business hours to reduce any downtime in your business.
When you contact the Service Desk with an incident or request, we will first determine whether your ticket can be resolved remotely. Remote work can typically be undertaken quite quickly as it’s performed by the next available engineer.
However, at times some tickets can only be resolved with an onsite visit. The technologies you use and the nature of your request will determine which engineer is the best qualified for the job, but at all times we will make sure the engineer is familiar with your setup.
Where you require us to transition your server, hardware or data the work will be conducted after hours, generally on a weekend, so that you are ready for business on Monday morning.
Similarly, an internet connection can be transitioned after business hours.
A planned reboot or outage will always be conducted out of business hours or at a time mutually agreed with you.